Privacy Policy
Children of the Deep is totally committed to protecting the privacy of our site visitors and customers. We fully appreciate and respect the importance of privacy on the Web. We will not disclose information about our customers to third parties except where it is part of providing a service to you – for example, arranging for a product to be sent to you, or carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Your order details.
When purchasing on our website we need to collect some of your details in order to process it. We need your name, billing address and shipping address. We also need a contact email address to send you an order confirmation and alert you when we have dispatched your item(s). Whilst it is not mandatory we also like to take a contact number so we can get in touch if there is an issue with your order. You can be assured that we hold this information securely and we will not allow third parties to access these details. If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail or post & telephone. You will also be given the opportunity to receive such communications from us.
Mailing lists
At checkout, we give you the opportunity to sign up to our mailing list. The purpose of any correspondence will be to let you know about new products that we think you might like to see or to give you a special offer as one of our loyal customers. You are easily able to unsubscribe at any time. We use a third party provider to deliver these emails. Our mailing list is private and no other third party will be able to gain access to this.
Cookies
Our website uses cookies. Cookies are small text files that are placed on your computer to help the site provide a better user experience. Mainly they are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. In general, cookies will make your browsing experience better and more personalised. However, if you would prefer to disable cookies on this site the easiest way to do this is to disable cookies in your browser. For this, we suggest consulting the Help section of your browser.
Google Analytics
When someone visits www.childrenofthedeep.com we may use Google Analytics to monitor visitor trends. This information is only processed in a way that does not identify anyone and helps us find out things such as the number of visitors to the various parts of the site. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected. Children of the Deep (at the address below) is the data controller for the purpose of the General Data Protection Regulation (GDPR). You are entitled to view, amend, or delete the personal information that we hold and your right of access can be exercised in accordance with the GDPR.. Email your request to us at cotdlabel@gmail.com.
Website security
Children of the Deep takes online security very seriously. All reasonable endeavours have been made to ensure that your information is securely stored and that all transaction information is encrypted. We recommend that you check the lower bar of your browser when you fill in your payment details for an unbroken key or closed lock, highlighting that encryption is active and your information is secure.
Email policy
All outgoing emails sent by us are sent on the following basis:
We monitor incoming and outgoing emails. This is in order to protect the operation of our computer systems and ensure compliance with our computer use policies. All emails are confidential and may be the subject of legal privilege. The contents may not be disclosed, copied or distributed without our consent. If you are not the intended recipient you must delete the message immediately and advise the sender that you received it in error.
While we have taken reasonable measures into ensuring that the message is error and virus-free. Unfortunately, full security of the email cannot be ensured as, despite our efforts, the data included in emails could be infected, intercepted, or corrupted. Therefore, the recipient should check the email for threats with proper software, as the sender does not accept liability for any damage inflicted by viewing the content of the email.
Children of the Deep does not accept any responsibility or liability for any loss or damage arising in any way from the receipt or use of any email and/or its attachments or for any errors or omissions in its content.
We are always pleased to hear from you. We are always grateful for any time you spend providing us with the feedback we need to ensure our customers are completely satisfied. We want you to return to the site and to recommend us to your friends. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact the customer service of Children of the Deep who will be delighted to answer any questions you may have.You can also write to us at:
Children of the Deep
PO Box 13091,
Ingatestone,
Essex
CM4 9YT
United Kingdom
